Keys: We will collect a set of keys from you. We prefer to retain your keys on file for future services or those last minute needs you may have; however, in the event you want your keys returned, an additional $5 pick-up/drop-off fee will apply. We will not leave your key inside your home, in case you are delayed in returning and your pet needs more care.
Cancellations: Cancellations for pet sitting visits must be made a minimum of 48 hours prior to scheduled service. See additional cancellation details on the Legal Considerations Agreement. Dog walking customers may cancel any time, prior to service, including the day of service. Provided we have not shown up at your home, your dog walking visit will be credited to another day.
Payment: Full payment is required prior to service. We accept cash and checks. Bounced check fee is $25.
Appointments: Must be made a minimum of 3 days in advance. New clients should schedule the free initial consultation at least 5 days in advance of any requested service. However, emergencies and last minute trips do arise and we will do our best to accommodate those requests. Appointments can be made by telephone or email.
Sick/Aggressive Pets: Sick pets should be under the supervision of a professional veterinarian. We will not schedule visits with pets that are known to be ill; however, we will gladly provide service to pets that simply require medication or have special requirements, such as elderly pets. We will not schedule service for pets that are known to be aggressive.